FAQ

You are allowed to ask for full refund within 30 days after receiving your product. It should be in original conditions and original packing. Only Registered Mail would be acceptable and paid by sender. After receiving back product and checking whether there is no any damages we will make full refund within 7 days after receiving. Please contact us first for full details.

We know that our products are highly customized with meeting all terms of quality process. Whether we want to build our Loyalty and Lifetime Value, we are providing 180 days warranty. What does it mean? Simply contact us via by support@modalooks.com or contact page below and let us know what`s the problem so we can analyze the product and make a conclusion, whether it is a faulty product or didn`t meet our jewellery care expectations. If it meets all of our regulations, then we will ship you out new product within 48 hours. Don`t worry, we will satisfy you anyway, let us know ;)

We accept PayPal as our exclusive method of payment as this allows for secure transfers and offers currency conversion.

 

No, you are not required to have a PayPal account to purchase from this store, just need Debit Credit Card to Checkout threw by PayPal payment system. However, if you already have a PayPal account, you may use it as your payment method.

 

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

 

Usually we ship within 48 hours, if product isn`t out of stock, for your safety please contact us first support@modalooks.com

 

 

We offer FREE Shipping Worldwide via Hong Kong Post. The product is usually delivered within 7-14 working days. However, shipping may take longer than 14 days depending on national customs regulations. Modalooks is not responsible for any delays because of these procedures.

 

We use Hong Kong Post

• FREE Registered Mail - Usually delivered within 7-14 working days.
• FREE E-Express - Usually delivered within 4-10 working days. Only next following countries supported ( USA, Canada, New Zealand, Australia, Russia and United Kingdom ) ( From 1st of Oct 2015 also including next following countries : France, Germany, Norway, South Korea, Singapore and Vietnam. )
• 24$ Extra Charge EMS Speedpost - Delivered within 2-4 working days.

 

HKSAR - Hong Kong Special Administrative Region is a TAX FREE.

 

Modalooks will refund merchandise within 30 days of receipt, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via Registered Mail. After all the requirements are met, we will refund you the amount you paid for the order, minus shipping and packing. For more information please read our Refund&Exchange Policy.

Don`t hesitate to contact us below.