Refund & Exchange
Modalooks is able to refund merchandise purchases within 30 days of delivery. In order to be a valid return, the product must be sent back to Modalooks in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Registered Mail.
Once the product has been deemed an eligible return, Modalooks will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by Modalooks and will be returned to the customer. If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at Modalooks.
Faulty Product
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 30 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use support@modalooks.com
Changing your Mind
It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 7 days of receiving your items. If you are willing to return or exchange some of your items please send them to the following address. For correspondence please use support@modalooks.com
Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform Modalooks with the tracking number.